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Shipping Policy

We are committed to getting your order to you as quickly as possible. All orders will be processed promptly and shipped via FedEx Ground (2 to 5 business days) or other shipping agencies, within the contiguous United States. Shipments to Alaska (AK), Hawaii (HI), and Puerto Rico (PR) will take longer. There may also be a possibility of shipping from an alternate warehouse based on product availability. 

  • Orders placed before 12:30 p.m. Central Standard Time will ship the same day.
  • Orders placed after 12:30 p.m. CST will ship the following business day.
  • Orders placed after 12:30 p.m. CST on Friday, or anytime Saturday or Sunday, will ship the following Monday.

Currently, we do not ship orders on weekends or holidays.

Walk-ins/pickups are not available

SIGNATURE WAIVER:

Merchandise will be shipped without requiring a signature. By placing an order, the customer waives the right to be present at the time of delivery and accepts full responsibility for any lost or missing packages marked as delivered.
FedEx delivery records or other carriers will serve as conclusive proof of delivery.

To provide special delivery instructions, please visit:

SHIPPING TO HI AND PR:
Orders shipping to Hawaii and Puerto Rico cannot be placed online, all orders to these localities must be placed via phone (888) 529-2308. Additional shipping fees apply to HI and PR. A representative will be happy to discuss shipping rates and options with you on the call.

FREE SHIPPING ON ALL ORDERS OF $30+:
Enjoy free standard shipping ( FedEx or other carrier of our choice) on all orders of $30 or more within the contiguous U.S. Free shipping is automatically applied at checkout.

Shipping for orders totaling $29.99 or less is $9.95 per order.
Rely Medical Supply, LLC
1045 Westgate Drive, Suite 50
St. Paul, MN 55114

Phone:  (888) 529-2308 / FAX:  (888) 838-0403
Email: orders@relymedical.com
Hours: Monday - Friday: 8:00 a.m. - 4:30 p.m. Central Standard Time
Closed weekends and holidays.