Shipping Policy

We are committed to getting your order to you as quickly as possible. All orders will be processed quickly and shipped to you by UPS Standard (2 to 5 business days) in the contiguous United States. Shipments to AK, HI, and PR will take longer.

  • Orders placed before 12:30 p.m. Central Standard Time will ship the same day
  • Orders placed after 12:30 p.m. Central Standard Time will ship the following day
  • Orders placed after 12:30 p.m. Central Standard Time on Friday, Saturday or Sunday will ship the following Monday

Currently, we do not ship orders during the weekend or holidays.

Walk-ins/pickups not available.


Merchandise will be shipped without requiring a signature. Customer waives the right to be present upon delivery. Customer will take full responsibility for any loss of delivered product, if delivered and left without an authorized signature. UPS will not be required to obtain a signature upon delivery. A UPS delivery record will be conclusive proof of delivery. If you would like to make special delivery instructions with UPS, please go to UPS My Choice.


Orders shipping to Hawaii and Puerto Rico cannot be placed online, all orders to these localities must be placed via phone (888) 529-2308. Additional shipping fees apply to HI and PR. A representative will be happy to discuss shipping rates and options with you on the call.


Simply place products totaling $30 or more in your shopping cart and proceed to checkout. Free standard shipping will be automatically applied to your order! Free shipping does not apply to orders shipped to HI or PR.

Shipping for orders totaling $29.99 or less is $9.95 per order.


Rely Medical Supply, LLC
1045 Westgate Drive, Suite 50
St. Paul, MN 55114

Phone:  (888) 529-2308 / FAX:  (888) 838-0403

Hours: Monday - Friday: 8:00 a.m. - 5:00 p.m. Central Standard Time
Closed weekends and holidays.